ratusapi FAQ

If your deposit does not appear in your ratusapi account within a few minutes, check your bank or payment provider (DANA, e-wallet, mobile banking, or local payment, online payment, e-wallet, mobile banking) to confirm the transaction went through. If the payment was deducted from your account but does not show on ratusapi, contact our support team immediately with your transaction reference number. We will investigate and either credit your account or help you dispute the charge with your payment provider. For withdrawals, if funds do not arrive within the standard processing window (typically 1–5 business days depending on the payment method), check your account history in ratusapi and reach out to support with your withdrawal reference number.

ratusapi does not charge fees on deposits or withdrawals. The amounts you see in your account balance reflect the funds you've deposited, minus any losses or plus any wins from your bets. When you request a withdrawal, we process the full amount you request (up to your available balance) without deducting a service fee. However, your bank or payment provider (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) may charge their own transfer fees — those charges are set by your financial institution, not by ratusapi. Check your payment provider's fee schedule if you have questions about inter-bank transfer costs.

ratusapi offers welcome offers for new accounts. The terms and eligibility criteria (deposit minimums, rollover requirements, game restrictions) are displayed when you log in for the first time and in our promotions section. Offers vary and may include deposit matches, free bets on sportsbook, or free spins on selected slots. All offers are subject to our terms of service — review the specific terms before you claim an offer. If an offer expires or you have questions about your eligibility, contact our support team.

RTP (Return to Player) is a percentage that describes how much money a slot game returns to players over a very long period of play. For example, a game with an means that, on average, players receive back 96 cents for every dollar wagered (over thousands of spins). The remaining non-specific info is the house edge. RTP is calculated by the game provider and is fixed for each game. Each spin is independent — knowing the RTP does not predict the outcome of any single spin on Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or other ratusapi slots. RTP varies by game; you can view the RTP for each slot in its game info panel on ratusapi.

Live-dealer games on ratusapi (blackjack, roulette, baccarat, Dragon Tiger) are streamed in real time from professional studios. You watch a live dealer on HD video and place your bets via the ratusapi interface. Your bets are processed immediately. Once the round concludes (dealer's hand is revealed, roulette wheel stops, etc.), winnings or losses are calculated and your balance is updated. Live-dealer games use certified RNG (random number generator) software for card shuffles and wheel spins. You can interact with the dealer via chat in some games. Games operate 24 hours daily and are available on mobile and desktop browsers.

Sportsbook odds on ratusapi cover football (Liga 1, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Odds are quoted as decimals and change in real time as money flows and as match time approaches. When you place a bet, your odds are locked at the moment you confirm. Bets settle once the match concludes and the official result is confirmed. Most football bets settle within hours of the final whistle; some bets (goal scorer, red cards) may take longer if review is required. You can view your open and settled bets in your bet history on ratusapi.

Live chat on ratusapi is available 24 hours a day, 7 days a week (including holidays like Idul Fitri, Idul Adha, and Imlek) for account, deposit, withdrawal, and game-related questions. Our support team aims to respond to chat messages within a few minutes during peak hours and within an hour during off-peak times. If you send a message outside business hours, we'll respond when our team is next available. You can also submit questions via email or use the in-app help centre to browse common answers. For urgent account security issues (unauthorized access, suspected fraud), contact support immediately via chat or call our support line listed in the app.

On the ratusapi login page, click "Forgot password?" and enter your username or email address. We'll send a password-reset link to your registered email. Click the link and follow the on-screen instructions to create a new password. The reset link expires after one hour; if it expires, request a new one. Make sure your new password is at least 8 characters and includes uppercase, lowercase, numbers, and symbols. Do not share your password with anyone, including ratusapi staff. If you don't receive the reset email, check your spam folder or contact support for assistance.

If you suspect unauthorized access to your ratusapi account, change your password immediately. Reset your password using the "Forgot password?" link on the login page — do not sign into your account if you believe it's compromised. Once you've reset your password, contact our support team via live chat and provide details of the suspicious activity. Do not mention your password in support messages. Our team will review your account for unauthorized bets or withdrawals and take corrective action if needed. We recommend enabling two-factor authentication (2FA) in your account settings to prevent future unauthorized access. Store your 2FA backup codes in a secure location.

ratusapi uses industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers. Your password is hashed and stored securely — even our staff cannot view your password. Personal data (name, address, documents) is used only for KYC verification and fraud prevention. We do not sell your data to third parties. However, we may share information with payment providers, banks, and law enforcement if legally required. For full details about data handling, review our privacy policy. If you have concerns about data security, contact our support team or our data protection officer via the contact details in our privacy notice.