ratusapi Casino & Sportsbook Platform

We've designed ratusapi for mobile-first access. Android users install our app from our website; iOS users access via browser. Our infrastructure prioritises settlement transparency — Liga 1 fixture results post in real-time, live-dealer outcomes settle immediately, and withdrawals process according to your payment method and verification status. Account security uses SSL encryption and KYC verification to protect user data.

This page outlines who we are, what ratusapi does, and the principles underpinning our operations. Services are available only where local law permits.

Our ratusapi Service Model

We at ratusapi offer three core product categories. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League), badminton, and MotoGP — users place predictions on match outcomes, score lines, and tournament progression. Our live-dealer casino runs multi-camera studios where users play blackjack, roulette, baccarat, and Dragon Tiger against live dealers in real time. Our slots section hosts games like Aviator, Sweet Bonanza, and Mahjong Ways with transparent return-to-player (RTP) percentages disclosed per game.

We also host esports markets covering Mobile Legends Pro League (MPL), Free Fire tournaments, and PUBG Mobile competitive windows. Users predict match outcomes or compete in esports-themed prediction contests during official league schedules.

All products operate on a single account and wallet. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking/local payment/online payment/e-wallet virtual accounts fund your balance. You spend that balance across any product category — ratusapi does not segment funds or charge transfer fees between product sections.

Our Commitment to Transparency & Account Security

We at ratusapi maintain transparent pricing and settlement practices. Sports results post instantly upon official league confirmation — Liga 1 match outcomes appear on our platform seconds after final whistle. Live-dealer games settle in real time as hands conclude. Slot games use independently verified RNG (random number generation) and disclose RTP publicly.

Account security is built into our operations. All data in transit is encrypted via SSL. Passwords are hashed and never logged in plaintext. We use KYC (Know Your Customer) verification during account setup and again for withdrawal requests — we ask for your legal name, date of birth, and proof of address if needed. Two-factor authentication (optional) can be enabled via TOTP for additional protection. Password resets use email confirmation to prevent account takeover.

We do not promise absolute security or guarantee protection against all possible threats — we apply industry-standard security practices and commit to reviewing incidents if they occur. User account responsibility remains yours; never share passwords or account details with third parties.

Our Service Area & Jurisdiction

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering or gaming is prohibited. Users are responsible for verifying that their access and use of ratusapi comply with their own jurisdiction's laws and regulations.

We target users in supported jurisdictions across Southeast Asia, with emphasis on Indonesia (Jakarta, Surabaya, Bandung, Medan) where our payment infrastructure (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) aligns with local banking. However, we do not explicitly "license" or "operate" in any jurisdiction — we are a service available where law permits. Users outside supported regions may be unable to register, deposit, or withdraw.

We reserve the right to restrict or close accounts if we detect violations of our terms, unusual activity, or breach of local law. We do not retain user funds indefinitely — dormant accounts may be subject to balance forfeiture after extended inactivity (typically 12+ months), though we notify users before enforcement.

Payment Flow & Withdrawal Policy

Deposits on ratusapi are straightforward. Select your payment method (mobile banking, local payment, online payment, e-wallet, or a mobile banking/local payment/online payment/e-wallet virtual account), enter the amount, and confirm. E-wallet deposits (mobile banking, local payment, online payment) settle within minutes. Virtual account deposits (e-wallet, mobile banking, local payment, online payment) clear within one business day for intra-bank transfers and up to three business days for cross-bank transfers — bank clearing windows are beyond our control.

Withdrawals reverse to your original deposit method. You request a withdrawal in the ratusapi cashier, confirm the amount, and we process it within our standard windows. Verification may be required (KYC checks) depending on withdrawal size or account history — this can add 1–3 business days. We do not charge ratusapi withdrawal fees, but your bank may charge standard transfer fees for virtual account withdrawals.

We hold the right to verify large withdrawals against your account activity and source of funds. No withdrawal is guaranteed within a fixed timeframe — settlement depends on bank processing, which varies. We track all requests in your account history and notify you via email when each transaction clears.

Customer Support & Dispute Resolution

We at ratusapi offer customer support via in-app chat and email. Response times vary — we aim to address inquiries within one business day, but peak periods may extend this window. Common questions (account setup, deposit timing, game rules) are typically answered faster than account or payment disputes.

For disputes (bet settlement, payout accuracy, account access), we retain server logs and transaction records for 180 days. Disputes within that window can be audited and resolved. Disputes beyond 180 days are typically unresolvable without additional evidence. We investigate in good faith but do not guarantee reversal of settled outcomes.

We do not promise customer support availability or guaranteed response times. Support operates during standard business hours and may be unavailable during holidays (Idul Fitri, Idul Adha, Imlek). For urgent account lockouts, we provide in-app help and email escalation. Services are available only where local law permits.